Rachael Bicknell

Mediator | Negotiation Consultant

Rachael has quickly established herself as one of Scotland’s top commercial mediators and is recognised as a leading mediator in the 2023 edition of Legal 500.

She is the founder of Squaring Circles, winner of the UK National Mediation Awards 2020 Newcomer of the Year and since becoming a full-time mediator in January 2020, she has mediated over 50 commercial, civil and workplace disputes totalling over 400 hours of mediation time.

Before becoming a full-time mediator, for 12 years Rachael practised as a dispute resolution solicitor at Burness Paull and Addleshaw Goddard, representing negotiating parties in mediations and solicitor to solicitor negotiations of commercial disputes ranging in value from tens of thousands to multimillion pound claims.

Reflecting her former practice as a solicitor, Rachael is routinely instructed in a broad range of commercial disputes. She has a particularly strong reputation in professional negligence, construction, insolvency, partnership, boardroom, family business, rural, property and employment disputes. She handles disputes across the UK involving corporates, insurers, private, public and third sector clients.

Rachael is a registered civil and commercial mediator with the Civil Mediation Council and Scottish Mediation; a certified Level 3 Mediator with the Singapore International Mediation Institute (SIMI); a panel mediator for the PNLA; a Member of CIArb; an accredited online mediator; and an alumnus of the Program on Negotiation at Harvard Law School and the MLC at the Strauss Institute at the Pepperdine Caruso School of Law. She is also an RICS Accredited Evaluative Mediator.

Rachael was elected to the Scottish Land Commission mediation panel in January 2021 and teaches negotiation skills on the Online LLM at the University of Aberdeen, a UK top-10 law school. She is also an accredited specialist in Commercial Mediation and Professional Negligence Law by the Law Society of Scotland.

Practice areas
  • Agriculture and rural business
  • Boardroom disputes
  • Building defects
  • Boundary and access disputes
  • Commercial and business
  • Compulsory purchase
  • Construction
  • Contract
  • Employment
  • Family business
  • Financial services
  • Insolvency disputes
  • Landlord and tenant
  • Partnership disputes
  • Professional negligence
  • Property, land and telecoms
  • Sale of goods and services
  • Shareholder disputes
  • Workplace conflicts
Professional qualifications and affiliations
  • Civil Mediation Council Registered Mediator
  • Level 3 Certified Mediator Singapore International Mediation Institute (SIMI)
  • Accredited Mediator Law Society of Scotland
  • Scottish Mediation Registered Mediator
  • ADR ODR International Accredited Mediator and Accredited Online Mediator
  • Member of the Chartered Institute of Arbitrators
  • Certified Online Mediator
  • RICS Accredited Evaluative Mediator
  • CEDR Accredited Negotiator
  • Alumnus of Harvard Law School Program on Negotiation
  • Alumnus of MLC, Straus Institute at Pepperdine Caruso School of Law
  • Specialist (Mediator) Member of the Professional Negligence Lawyers Association
  • Accredited Specialist in Professional Negligence Law by The Law Society of Scotland
  • Practising solicitor since 2007
Mediation style and approach

Rachael’s experience of managing and negotiating a broad range of disputes, from those which have a strong emotional impact, to those where the parties are more commercially driven, enables her to appropriately adapt her mediation style to the needs of the parties, and provide legal or commercial challenge when necessary. Rachael is empathetic, engaging, inquisitive and tenacious. She works hard to put the parties at ease, to help them better understand each other, to see things differently, and to become invested in creatively exploring a way forward.

Recent feedback

Legal 500, 2023

Rachael is well prepared, organised, concilatory and has excellent communication skills – all traits of a very effective mediator.

Partner, commercial law firm

Rachael very quickly grasps complex technical points and shows tenacity in helping the parties to come to a resolution.

Partner, commercial law firm

Rachael grasps issues quickly and she is excellent at building rapport. She is just what you want in a serious commercial mediator.

Associate, international law firm

Rachael is very effective in helping the parties tackle tricky legal issues while never losing track of the commercial realities. She quickly hones in on what really matters to each side.

Senior Lawyer, City law firm

Thank you again for yesterday. [The client] is very happy with the result and very glad it is all over. I also very much appreciated your skill and patience. I hope we get the chance to work together in the future. 

Partner, commerical law firm

Rachael, you were fantastic. Your careful preparation was also much appreciated and did not go unnoticed. I will definitely recommend using you in future.

Director, commercial law firm

I have worked with a number of mediators and there are few who can build rapport and get to the heart of the dispute as quickly as Rachael. She has an excellent manner and her approach to preparing the parties ensures the mediation day is as efficient as possible. 

Senior Associate, Scottish law firm

Rachael is pragmatic, communicates effectively and creates an atmosphere conducive to the parties finding a resolution. She is excellent at building rapport and controlling the process. I rank her highly amongst the other mediators with whom I have experience of working.

Consultant, City law firm

Rachael brings a calming presence and is very good in tense situations.

Party to a mediation

Rachael is calm, professional and challenges positions in a collaborative way. She is effective at getting the parties to look at the positions of both sides from different perspectives and in bringing the parties together rather than simply acting as a go-between.

Party to a mediation

Rachael, I was so impressed by you at the mediation today. Everyone completely trusted you and you did it all with such brilliant care and thought. Your hard work was completely invaluable, and you demonstrated that you are hugely skilful. 

Party to a mediation

Rachael’s professionalism, teamed with obvious empathy, patience and great skill was impressive. 

Party to a mediation

Rachael showed amazing patience and resolve.

Party to a mediation

Rachael is a highly skilled and knowledgeable mediator who was quickly able to establish a positive rapport and encourage open dialogue.

Party to a mediation

Rachael ensured that all voices were listened to and heard and the space was non-judgmental. Without her particular skill set this experience would have been much more difficult.

Case examples

A seven-figure dispute in respect of the remuneration to be paid for professional services provided to three companies, comprising director’s salary and commission based upon the sale of assets and equipment owned by the companies. Counter allegations included breach of fiduciary duties and non-performance issues.

A six-figure domestic construction dispute between a property developer and homeowner relating to the construction of a new property. Claim for unlawful retention of funds and additional works and counterclaim for professional negligence. The dispute involved numerous competing expert reports, disputed liability, causation and quantum.

A six-figure professional negligence dispute against a firm of solicitors, arising from a conveyancing transaction for the sale of a farm. The dispute involved disputed matters of law including causation, loss of chance and quantum.

A six-figure domestic construction / professional negligence dispute between the main contractor and a homeowner arising from a significant renovation and extension project. The dispute involved competing expert reports on liability and quantum and a counterclaim by the main contractor for loss of profits arising from being deprived of the opportunity to complete the contract works.

A 10-day “project” mediation of a seven-figure partnership dispute between four family members of a farming business.

A six-figure professional services dispute arising from a project to develop a large-scale forestry scheme.

A six-figure employment dispute involving complex loss calculations and several heads of claim including breach of contract, redundancy payments, underpayment of notice pay and holiday pay, historical claims for underpayment of holiday pay and non-payment of annual leave accrual.

A six-figure director shareholder dispute involving seven parties and two negotiating groups arising from a failed joint venture. Claims included alleged breaches of fiduciary duties, a shareholders agreement and non-disclosure agreements, dishonest assistance and unlawful use of confidential information.

A highly emotional six-figure director shareholder dispute involving five parties.

A six-figure dispute between an insolvency practitioner and a former director of a company in liquidation for repayment of the director’s loan account and further unexplained transactions.

A highly emotional six-figure inheritance dispute between the deceased’s children and former partner in relation to two disputed wills and the transfer of a property involving allegations of undue influence and facility and circumvention.

A highly emotional commercial lease / occupancy dispute conducted entirely through British Sign Language interpreters.

A seven-figure partnership dispute between three members of a family business.

A four-day mediation of a six-party boardroom dispute requiring significant process design. Highly contentious dispute with various strands of conflict at board level and between one board member and an employee.

A litigated access dispute between a farming partnership and the neighbouring farm owner in respect of the cost of maintaining and repairing an access road and related repairs over which the neighbouring farm owner had a servitude right of access.

A highly contentious five-figure breach of contract and intellectual property dispute, including breach of copyright and breach of moral rights, between a freelance graphic designer and a start-up company which had created and designed a new product.

A highly emotional tri-party organisational conflict following cross complaints between the parties, who were elected members of the organisation. Allegations included sex and disability discrimination and numerous breaches of a code of conduct.

A highly contentious dispute between a landlord/landowner and a tenant following a community buy-out of an estate in Scotland.

A highly emotional workplace dispute between an employee and their line manager following the conclusion of both a disciplinary process against the employee and thereafter a grievance process against the line manager.

A highly emotional workplace dispute between two senior colleagues involving sensitive allegations of inappropriate behaviour.

A workplace dispute between an employee and their supervisor following the employee being dismissed and then reinstated.

Squaring Circles

PHILOSOPHICAL MEANING – to see equally in four directions – up, down, in and out
METAPHORICAL MEANING – attempting anything that seems impossible

Squaring Circles

PHILOSOPHICAL MEANING – to see equally in four directions – up, down, in and out
METAPHORICAL MEANING – attempting anything that seems impossible